Frequently Asked Questions
Find answers to common questions about our windows, doors, ordering, delivery, installation and products.
Questions
Ordering & Delivery
Please refer to our detailed measurement guides in the Advice Centre. We recommend measuring the width and height in three places (top, middle, bottom) and using the smallest measurement to ensure a proper fit.
We deliver across the Midlands and select surrounding counties. For a precise delivery confirmation, please enter your postcode during the quote process.
Delivery costs vary depending on your exact location and the size of your order. You will see an accurate delivery calculation during the checkout process.
Standard lead times are typically between 2 to 4 weeks depending on the product specifications and factory capacity. We will provide an estimated delivery date upon order confirmation.
Your items will be securely transported and delivered by our own fleet of specialized vehicles to ensure they arrive in pristine condition.
We offer a comprehensive 10-year guarantee on all UPVC frames and a standard manufacturer guarantee on glass units and hardware.
Questions
Ordering & Payment
You can configure your windows and doors using our online Design & Price tool. Once you are happy with the quote, you can proceed to checkout securely online.
We accept all major credit and debit cards, as well as secure bank transfers. Detailed payment options are provided at checkout.
Yes! We offer a professional, FENSA-registered installation service across Leicestershire and surrounding areas.
Our standard casement windows open outwards. However, we do offer Tilt & Turn styles which open inwards. Please specify this requirement during configuration.
Orders can generally be amended within 24 hours of placement before manufacturing begins. Please contact our team urgently if you need to make changes.
Because all products are made-to-measure to your exact specifications, cancellations are only possible if manufacturing has not yet commenced. Please refer to our full terms and conditions.
Yes, if you prefer not to order online, you can call our sales team who will be happy to process your order and take a secure payment over the phone.
Customer satisfaction is our priority. If you encounter any issues, please contact our support team immediately with your order number and photos of the problem, and we will resolve it swiftly.
Questions
Product Information
We use premium, industry-leading UPVC profiles designed for maximum energy efficiency, security, and durability.
Our standard double-glazed units are A-rated for energy efficiency, offering excellent U-values to keep your home warm. Exact specifications depend on your chosen glass options.
Building regulations often require trickle vents for adequate ventilation, especially in new builds or extensions. Our configurator will help guide you on this requirement.
Yes, if you choose our installation service, your installation will be fully FENSA certified and registered.
If you require additional items after your initial order, please contact our team to process a supplementary payment.
Yes, you can arrange to collect your items from our factory if you wish to manage your own onward shipping.
Help & Support
Still Have a Question?
Our team is happy to help with your windows, doors, measurements, orders and installation.
